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Privacy request

Request deletion of your data

You do not need a LakoweLakesLiving account to ask us to delete personal data connected with an enquiry, booking request, chat, marketing message, or website visit.

The short answer

We do not offer customer accounts, but we may still process personal data

LakoweLakesLiving does not currently provide customer login accounts, and the website does not process or store payment-card details or online-banking credentials. However, information you send in a booking request or live chat is passed to the systems used to manage that request. Email, WhatsApp, social platforms, analytics, advertising, hosting, and security providers may also process contact or technical data.

That means there can still be personal data to locate and delete, even when there is no user account on this website.

How to request deletion

Send one email to our privacy contact

Email houseofiredia@gmail.com with the subject “Data deletion request – LakoweLakesLiving.”You may write the request in your own words or use the prepared email below.

Start deletion request

Include enough information to find your records

  • Your full name.
  • The email address or telephone number you used with us.
  • How you contacted us, such as a booking form, live chat, email, WhatsApp, or social media.
  • An approximate date and any booking or chat reference you already have.
  • Whether you want all eligible data deleted or only data from a particular interaction.

Please do not send a password, payment credential, or identity document in your first email. If identity evidence is necessary, we will explain what is needed and provide an appropriate way to send it.

After you contact us

What happens to your request

  1. 1

    We acknowledge your request

    We review the information you provide and ask only for details reasonably needed to find the relevant records.

  2. 2

    We verify the requester

    We may ask for proportionate proof that you are the person concerned or are authorised to act for them. This helps prevent an unauthorised deletion.

  3. 3

    We search the relevant systems

    This may include enquiry, booking, chat, email, marketing, analytics, and support records held by us or by service providers processing data for us.

  4. 4

    We delete or de-identify eligible data

    We remove data that is no longer needed and has no lawful reason to be retained. Where appropriate, we also instruct processors handling the data for us.

  5. 5

    We confirm the outcome

    We tell you when the request is complete, or explain any information we must retain, the reason, and how long the restriction is expected to apply.

Important limits

Some records may need to be retained

Deletion rights are not absolute. We may retain the minimum information required for an active booking, accounting or tax duties, fraud prevention, security, a dispute, a legal claim, or another legal obligation. Retained data will be restricted to the applicable purpose and kept only for the necessary period.

A hotel, accommodation manager, bank, WhatsApp, Meta, Google, or another independent service may be a separate controller of data you gave directly to it. We will identify this where reasonably possible, but you may also need to contact that organisation under its own privacy process.

Data on your device

Clear local website data separately

You can clear cookies and site data for lakowelakesliving.com in your browser settings. This may remove locally saved preferences or a live-chat access token. Clearing your browser does not delete records already sent to us or a service provider, so email us as well if you want those records reviewed for deletion.