Terms of Service

LakoweLakesLiving by House of Iredia, LTD

• Effective date: 23 July 2026
• Last updated: 26 July 2026

1. About these terms

These Terms of Service (the "Terms") govern your use of www.lakowelakesliving.com (the "Website") and the assisted-booking, planning, payment-verification, and guest-support services provided under the LakoweLakesLiving brand (together, the "Services").

The Services are operated by House of Iredia, LTD under the LakoweLakesLiving brand (referred to as "LakoweLakesLiving," "we," "us," or "our").

Operator contact details

• Legal/business name: House of Iredia, LTD, operating as LakoweLakesLiving
• Company registration number: 8155972
• Place of business: Lagos, Nigeria
• Business address: Lakowe Lakes Golf and Country Estate, Km 40, Lekki-Epe Expressway, Ibeju-Lekki, Lagos State, Nigeria
• Email: houseofiredia@gmail.com

By using the Website or asking us to provide a Service, you agree to these Terms. If you do not agree, do not use the Services. A specific quote, invoice, payment request, confirmation, or written booking condition may contain additional terms for a particular booking. Section 4 explains how those documents work together.

2. Who we are and what we do

LakoweLakesLiving provides independent assisted-booking and guest support for stays, dining, golf, weddings, meetings, retreats, activities, property enquiries, and related experiences connected with Lakowe Lakes.

We are not the owner of Lakowe Lakes Golf & Country Estate or the operator of the accommodation and facilities. We help you shape and submit a request, communicate with the relevant accommodation, estate, restaurant, activity, event, or other provider (the "Service Provider"), coordinate quotes and payments where applicable, and pass on confirmation or other operational information.

The relevant Service Provider controls its inventory, availability, property access, facilities, house rules, and service delivery. For accommodation supplied by Lakowe Lakes Hospitality Limited, its separate Reservation Terms and Guest Guidelines apply to the underlying stay and facilities. We remain responsible for carrying out our own Services with reasonable care and skill and for handling funds we receive in accordance with the agreed booking process and applicable law.

3. Eligibility and authority

You must be at least 18 years old and have legal capacity to enter into a contract to make a booking or payment through us.

If you act for a family, group, company, or another person, you confirm that:

• you are authorised to act for them and accept the applicable booking terms on their behalf;
• the information you submit about them is accurate and lawfully provided; and
• you will ensure that all guests or participants receive the booking conditions, property rules, safety information, and relevant privacy information.

4. Contract documents and priority

These Terms apply generally. A particular transaction may also be governed by:

1. a written quote or availability response;
2. an invoice or payment request;
3. the applicable Service Provider terms, including the Lakowe Lakes Hospitality Limited Reservation Terms and Guest Guidelines, disclosed before payment;
4. booking-specific cancellation, amendment, refund, guest, or property conditions disclosed before payment;
5. the final confirmation and check-in or participation instructions; and
6. any mandatory rules of the relevant Service Provider that were disclosed to you.

If these documents conflict, the more specific, later document controls for that booking, except that it cannot remove a mandatory consumer right or retrospectively change a material term after the contract is formed without your agreement or another lawful basis.

5. Availability requests are not reservations

Submitting a form, sending a message, receiving an automated acknowledgement, completing booking details, or seeing an estimated price does not reserve inventory and is not a final confirmation.

The assisted-booking process normally involves:

1. you submit dates, preferences, guest details, and contact information;
2. we ask the relevant Service Provider to check current availability and rates;
3. if the option is available, we send a time-limited quote, booking-detail link, invoice, or payment request;
4. you complete the required details, review the applicable Reservation Terms, and pay the required deposit within the stated time;
5. unless a booking-specific document requires a higher amount, a minimum deposit of 50% of the total booking amount must be received and verified within 48 hours of the payment request; and
6. once the required minimum deposit has been received and verified, the booking is confirmed and we send you written confirmation. The remaining balance may be paid before arrival or at check-in unless the quote, invoice, or confirmation states an earlier deadline.

Availability holds, quotes, invoices, and payment deadlines may expire. If a deadline expires or the Service Provider withdraws availability before confirmation, you may need to submit a new request. Do not make non-refundable travel or event arrangements until you have received final written confirmation.

6. Information you provide

You must provide complete and accurate information, including names, contact details, dates, guest numbers, children's ages where relevant, room or service preferences, and any important accessibility or safety requirement.

Tell us promptly if information changes. We are not responsible for a delay, failed request, price difference, denied access, or other problem caused by materially inaccurate, incomplete, or late information that you or a person acting for you supplied, but we will take reasonable steps to help correct the issue.

7. Prices, estimates, and quotes

Unless stated otherwise:

• prices are displayed and charged in Nigerian naira (NGN);
• a price shown on the Website is an estimate based on the selected dates, stay type, meal plan, guest assumptions, or available information and is not a live inventory guarantee;
• rates can change because of dates, demand, occupancy, guest count, taxes, provider charges, meal plans, activities, event requirements, or special requests;
• a valid quote or invoice will identify the booking, amount, currency, material inclusions, disclosed fees, and expiry or payment deadline; and
• optional extras and costs not included in the confirmed booking are payable separately.

We will present the current total payable and material booking conditions before asking you to pay. If we discover an obvious pricing or description error before payment, we may correct it and let you decide whether to proceed. If we discover a material error after payment, we will offer the lawful options available, which may include honouring the agreed booking, obtaining your agreement to a correction, or cancelling and refunding the affected amount.

8. Payments

Customers make payments outside the Website by bank deposit or bank transfer using the account details and reference supplied in the applicable quote, invoice, or payment instructions. The Website does not collect payments, accept card details, or use an online payment processor.

Payment is received only after cleared funds are visible in the receiving account and have been verified against the relevant booking. A bank alert, screenshot, or customer-supplied payment proof may support verification but is not conclusive proof of receipt. You must use the stated reference and follow the payment instructions.

House of Iredia, LTD is the current legal and payment operator for LakoweLakesLiving. The invoice, bank instructions, and receipt should clearly identify the receiving entity. You authorise us to apply the received amount to the relevant booking process, including paying or reconciling with the Service Provider where applicable.

Unless a booking-specific document requires a higher amount, the booking is confirmed once a minimum deposit of 50% of the total booking amount has been received and verified. A payment below the required minimum does not confirm the booking. If we receive a deposit after availability was communicated but the Service Provider can no longer honour the booking, we will notify you and arrange a refund or another option you expressly accept. Any deduction must have been clearly disclosed and accepted before payment or be otherwise permitted by law.

House of Iredia, LTD does not charge guests a separate service or booking fee. You remain responsible for charges imposed by your bank and for any foreign-exchange difference, unless the quote says otherwise.

9. Confirmation and fulfilment

A booking is confirmed when the required minimum deposit has been received and verified, unless a booking-specific document expressly requires a higher deposit or another confirmation condition. The written confirmation records the confirmed booking and the remaining payment deadline.

Check the confirmation immediately. Tell us promptly about an error in names, dates, room or service type, guest count, amount, or inclusions. Changes remain subject to availability, the Service Provider's rules, and any disclosed price difference.

The final confirmation or subsequent arrival information may include check-in and check-out times, identification requirements, directions, security or access procedures, occupancy limits, meal details, event schedules, deposits, or property rules. You and your guests must comply with them.

10. Cancellations, amendments, no-shows, and refunds

The applicable Service Provider's cancellation, amendment, no-show, refund, guest, and facility conditions must be available to you before payment. For accommodation supplied by Lakowe Lakes Hospitality Limited, these conditions are set out in its Reservation Terms and Guest Guidelines. Those provider and booking-specific conditions form part of the relevant booking contract.

To request a change or cancellation, contact us using the details in section 25. A request is effective when we acknowledge it in writing. We will tell you whether the request is accepted, any price difference or lawful charge, and the expected refund timing where applicable.

Refund eligibility follows the applicable Service Provider terms, including the Lakowe Lakes Hospitality Limited Reservation Terms and Guest Guidelines. Where those terms provide for a full refund, we will honour the full refund. Refunds are normally returned by bank transfer to a verified account, and we will communicate the expected processing time.

If no booking-specific cancellation or refund condition was disclosed before payment, we will assess the request reasonably, taking into account costs already incurred, the Service Provider's lawful conditions, our own obligations, and your mandatory rights under applicable consumer law.

Nothing in these Terms removes a right or remedy you have under the Federal Competition and Consumer Protection Act 2018 or another law that cannot lawfully be excluded.

11. Changes or cancellation by us or a Service Provider

Occasionally, a Service Provider may need to change or cancel an option because of maintenance, safety, weather, utility failure, overbooking, government action, or another operational event.

If a material change occurs before final confirmation, we will tell you and you may accept the revised option or decline it. If a material change or cancellation occurs after final confirmation, we will work with the Service Provider to offer the remedies available under the booking-specific conditions and applicable law, which may include an alternative, rescheduling, price adjustment, or refund.

We will not substitute a materially different service or add a material charge without your agreement unless a law requires it.

12. Special requests and accessibility

We will pass reasonable special requests to the relevant Service Provider, but a request is not guaranteed unless it is expressly included in the final confirmation. Additional guests, beds, meals, equipment, decorations, early check-in, late check-out, transport, accessibility arrangements, or other extras may attract a disclosed charge.

Tell us about a material accessibility or health-and-safety requirement before payment so the Service Provider can assess whether it can safely meet the request. Do not send medical details beyond what is necessary.

13. Guest conduct and property rules

You and your guests must:

• comply with lawful property, estate, security, health, safety, check-in, check-out, occupancy, noise, and activity rules;
• treat staff, residents, other guests, facilities, and the environment respectfully;
• supervise children and any person who requires assistance;
• use rooms, facilities, equipment, and activities only for their intended lawful purposes;
• avoid unlawful, dangerous, abusive, fraudulent, or disruptive conduct; and
• report damage, safety concerns, or service problems promptly.

You may be responsible for proven loss or damage caused by you or your guests, subject to evidence, the booking conditions, and applicable law. A deposit or damage charge must be disclosed or otherwise lawfully imposed. The Service Provider may refuse access or require a guest to leave for a serious or repeated breach, without removing any refund or consumer right that still applies.

14. Images, descriptions, and availability of facilities

We take reasonable care when presenting descriptions, images, amenities, prices, and planning information. Individual rooms, cottages, apartments, furnishings, views, layouts, menus, activities, and event setups may differ from representative images or change over time.

Facility access can depend on occupancy, maintenance, weather, safety, estate rules, reservations, operating hours, or a separate fee. Confirm any feature that is essential to your decision before payment and ensure it is included in the final confirmation.

15. Property and investment enquiries

Website content about property or investment opportunities is general information and an invitation to enquire. It is not legal, tax, financial, valuation, or investment advice; a binding offer; or a guarantee of title, return, availability, planning status, or future value.

You should conduct independent due diligence and obtain qualified legal, financial, tax, survey, and property advice before entering a property transaction. Any property transaction will require separate written documents from the authorised owner, developer, seller, or agent.

16. Website use

You may use the Website for lawful personal or internal business purposes related to evaluating or requesting our Services. You must not:

• interfere with the Website, bypass access controls, introduce malware, probe for vulnerabilities, or attempt unauthorised access;
• submit false, fraudulent, abusive, or unlawful requests;
• impersonate another person or misrepresent your authority;
• harvest personal data or use Website content to send unsolicited messages;
• copy, republish, sell, or exploit substantial Website content without permission; or
• use automated tools in a way that disrupts the Website or ignores our published crawler instructions.

Automated access is permitted only to the extent allowed by our robots.txt, llms.txt, published AI/search feeds, these Terms, or written authorisation.

17. Intellectual property

The Website and its text, design, graphics, code, branding, compilations, and original content are owned by or licensed to House of Iredia, LTD, LakoweLakesLiving, or their respective rights holders. Service Provider names, photographs, logos, and other third-party materials remain the property of their owners.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Website for the purposes allowed by these Terms. No other right or licence is granted.

If you send us a review, photograph, or other content for publication, we will obtain the permission required for the intended public or promotional use. Messages and booking information are used only as needed to provide the Services, comply with law, and as explained in our Privacy Policy.

18. Third-party services and links

The Website or our messages may link to maps, social media, WhatsApp, Service Provider pages, or other third-party services. Their terms and privacy notices apply to their services. A link does not mean we control or endorse every statement, availability, security practice, or transaction on the third-party service.

We are not responsible for a third party's independent act or omission, but this does not affect our responsibility for our own Services, representations, or handling of a payment we receive.

19. Service standard and disclaimers

We will provide our assisted-booking and support Services with reasonable care and skill. We do not promise that:

• a requested option will be available or accepted;
• Website content or an estimated price will always be current or error-free;
• a third-party website, network, banking service, or communication channel will be uninterrupted; or
• a Service Provider-controlled facility or experience will be continuously available.

To the extent permitted by law, implied terms are limited only where they can lawfully be limited. Nothing in these Terms excludes a statutory guarantee, consumer right, or duty that cannot be excluded.

20. Liability

Each party remains responsible for loss it causes through breach of contract, negligence, fraud, wilful misconduct, or another basis recognised by law.

To the fullest extent permitted by law, neither party is liable to the other for an indirect or consequential loss that was not reasonably foreseeable when the contract was formed. We are not liable for a loss caused solely by a Service Provider or external event outside our reasonable control where we exercised reasonable care in selecting, communicating with, and supporting the relevant provider; however, we will provide reasonable assistance in pursuing an available remedy.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, mishandling of customer funds, violation of data-protection obligations, or any liability or consumer remedy that cannot lawfully be excluded or limited.

21. Events outside reasonable control

Neither party will be treated as breaching these Terms to the extent performance is prevented or materially delayed by an event outside its reasonable control, such as severe weather, natural disaster, epidemic, civil disorder, government restriction, utility or telecommunications failure, labour disruption, or a serious security incident.

The affected party must take reasonable steps to reduce the impact and resume performance. Any cancellation, rescheduling, alternative, or refund will be handled under the booking-specific conditions and mandatory law. This section does not permit us to retain money where the law requires a refund.

22. Privacy

Our Privacy Policy explains how we process personal data in connection with the Website, enquiries, bookings, payments, and support. By providing another person's data, you confirm that you are authorised to do so and will direct them to that policy.

23. Suspension or ending access

We may restrict or end Website or Service access where reasonably necessary to address fraud, abuse, security risk, unlawful conduct, non-payment, or a serious breach of these Terms. Where practical and lawful, we will explain the reason and give you an opportunity to correct the issue.

Ending access does not cancel an existing confirmed booking unless the booking is separately cancelled under its applicable conditions. Provisions intended to survive, including payment, intellectual-property, privacy, liability, dispute, and record-keeping terms, will continue as necessary.

24. Complaints and disputes

If you have a complaint, contact us with your name, booking or request reference, a description of the issue, and the outcome you seek. We will acknowledge and investigate it within a reasonable time and may need to coordinate with the relevant Service Provider or bank.

If we cannot resolve a consumer complaint directly, you may use any remedy available under Nigerian law, including contacting the Federal Competition and Consumer Protection Commission through www.fccpc.gov.ng. Privacy complaints may also be submitted to the Nigeria Data Protection Commission through www.ndpc.gov.ng.

The parties should first attempt in good faith to resolve a dispute through direct written communication. This does not prevent either party from seeking urgent relief or using a regulator, court, or other process available by law.

25. Contact us

LakoweLakesLiving by House of Iredia, LTD

• Company registration number: 8155972
• Place of business: Lagos, Nigeria
• Business address: Lakowe Lakes Golf and Country Estate, Km 40, Lekki-Epe Expressway, Ibeju-Lekki, Lagos State, Nigeria
• Email: houseofiredia@gmail.com

26. Governing law and jurisdiction

These Terms and any non-contractual obligations connected with them are governed by the laws of the Federal Republic of Nigeria.

Subject to any mandatory consumer right, regulator jurisdiction, or other forum required by law, the courts with jurisdiction in Lagos State, Nigeria may hear disputes arising from these Terms or the Services.

27. General terms

• Changes: We may update these Terms prospectively by publishing a revised version and changing the "Last updated" date. The terms accepted for an existing confirmed booking will continue to govern that booking unless a change is required by law or agreed with you.
• Assignment: You may not transfer a booking or your rights without our written agreement and any required Service Provider approval. We may transfer our rights and obligations as part of a genuine business restructuring or sale if doing so does not reduce your rights.
• Severability: If a provision is held unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue.
• No waiver: A delay in enforcing a right is not a waiver of that right.
• Entire agreement: These Terms and the documents listed in section 4 form the agreement for the relevant Services and replace earlier statements about the same subject, but they do not exclude liability for fraud or a mandatory consumer remedy.
• Electronic communications: You agree that quotes, invoices, payment requests, confirmations, notices, and other transaction documents may be provided electronically to the contact details you supply.